FREE US SHIPPING (48 STATES) · 30-DAY QUALITY GUARANTEE
Shipping policy

Shipping

The facts, exactly as your order will be handled.

Where we ship

Orders ship to the 48 contiguous United States, free of charge, with no minimum order. We do not ship to Hawaii, Alaska, military addresses, or destinations outside the United States.

Tracking

Every order ships with tracking. You will receive your tracking number by email as soon as your order leaves the warehouse.

Questions

312 W 2nd St, Casper, Wyoming 82601, United States · +1 (307) 443-6555 · info@importable.store · Mon–Fri 9:00 AM–7:00 PM, Sat 9:00 AM–2:00 PM, Sun Closed.

THE 30-DAY QUALITY GUARANTEE

If your KneeEase arrives defective or stops working within 30 days of delivery, we will replace it or refund you — no repair hassles.

To claim: email info@importable.store with your order number, a clear photo or video showing the defect, and a photo of the product label and packaging. We reply within 1 business day.

KneeEase is a wellness device for general comfort and relaxation. It is not a medical treatment for joint disease or arthritis, and it is not intended to diagnose, treat, cure, or prevent any disease.