If there is a problem with an order, contact us before returning anything. This lets us review the circumstances and provide the correct return instructions.
Return requests
Contact info@importable.store within 14 days of delivery. Include the order number, reason for the request, and photos when the item is damaged, incorrect, or materially different from the order.
Eligibility
For a standard return, an item should be unused, undamaged, and in its original packaging. Items made to order, personalized items, opened hygiene or personal-care goods, and items that cannot safely be resold may be ineligible unless they arrived damaged or incorrect. Eligibility is confirmed after review.
Return instructions and shipping
Do not send a return to the business address or any other address without authorization. The correct return destination and responsibility for return shipping depend on the reason for the return and will be provided with the approval instructions.
Refunds
Approved refunds are issued to the original payment method after the returned item or supporting evidence has been reviewed. Bank and payment-provider posting times vary. Original shipping charges, when any were paid, are refundable only when required by law or when confirmed as part of the resolution.
Cancellations and exchanges
Contact us quickly if you need to cancel. We will try to stop fulfillment, but cancellation is not guaranteed once processing starts. Direct exchanges are not offered; when a return is approved, a separate replacement order may be the clearest option.