FREE US SHIPPING (48 STATES) · 30-DAY QUALITY GUARANTEE
The 30-Day Quality Guarantee
Simple, honest, and written in plain English.
THE 30-DAY QUALITY GUARANTEE
If your KneeEase arrives defective or stops working within 30 days of delivery, we will replace it or refund you — no repair hassles.
To claim: email info@importable.store with your order number, a clear photo or video showing the defect, and a photo of the product label and packaging. We reply within 1 business day.
Change-of-mind returns
Change-of-mind returns are currently not supported — please double-check your order before purchase. (We are working on extending this.)
Contact
312 W 2nd St, Casper, Wyoming 82601, United States · +1 (307) 443-6555 · info@importable.store · Mon–Fri 9:00 AM–7:00 PM, Sat 9:00 AM–2:00 PM, Sun Closed.
Email is fastest: info@importable.store — we reply within 1 business day.
KneeEase is a wellness device for general comfort and relaxation. It is not a medical treatment for joint disease or arthritis, and it is not intended to diagnose, treat, cure, or prevent any disease.